Support

Email support@trytaptap.com · we reply within one business day

Getting started

• Install TapTap, then invite it to a channel with /invite @TapTap.
• Open the TapTap Home tab and add that channel.
• Set the reply window — 5 minutes, or 2, 4, 8, 24 or 48 hours. The default is 24 hours.

That's the whole setup. Nothing else needs configuring.

Commands

• /taptap watch — start monitoring the current channel
• /taptap unwatch — stop monitoring it and cancel pending nudges
• /taptap timeout 8 — set the reply window for this channel
• /taptap status — show the current settings

Common questions

Someone didn't get a nudge

Usually one of these, in order of likelihood:

• They replied. A reply in the thread cancels the nudge — that's working as intended.
• It's outside their working hours. Nudges are held until 9am on the next working day in the recipient's timezone. A Friday evening expiry arrives Monday morning.
• They triggered it themselves. TapTap never nudges the person who posted the mention or added the ⏳.
• The channel isn't being watched. Check the Home tab.

Someone got a nudge after they'd answered

This shouldn't happen, and we'd like to know about it. Only a text reply in the thread by the tagged person clears a timer — replying in the channel rather than in the thread does not currently count. If that's what happened, tell us; if it isn't, email us the approximate time and channel and we'll investigate.

Nudges are arriving at odd hours

TapTap uses the timezone on the recipient's Slack profile. If that's wrong or unset, the schedule will be wrong. Ask them to check it under Slack preferences.

Can I stop it for a while?

Remove the channel from the Home tab, or run /taptap unwatch. Pending nudges are cancelled straight away. Add it back whenever.

Billing

Sign in at your dashboard to see your plan and usage, download past invoices, update a card, or cancel. You can also reach the same billing portal from the Manage subscription button in TapTap's Home tab in Slack.

Invoices show your company name, address and VAT number, provided they were entered at checkout — enough for most finance teams to accept as an expense. If something on an invoice is wrong, email us. Refunds — any payment within 14 days, and a first payment within 30 — are covered in the Refund Policy.

Reporting a security issue

Email support@trytaptap.com with the subject line "Security". Please don't open a public issue. We'll acknowledge within one business day.

Removing TapTap

Uninstall from your Slack workspace's app management page. All pending nudges are cancelled immediately. To have stored records erased as well, email us — see the Privacy Policy.